Extrordinair

FAQ’s

bigstock-Ask-The-Dog-33994421

What type of kennel will my Pet require for the flight?

Your Pet will require an IATA approved kennel made to IATA specifications. Your Pet must have enough room to lie down, stand up and turn around. Kennels are either plastic or wood and must have a water bowl and appropriate method of filling this (plastic funnel). You may have your own kennel already, please check very carefully that this conforms to the correct regulations. Extrordinair holds a stock of kennels for purchase please contact us for costs and further information.

 

Can my pets travel in the same kennel?

It is unlikely that pets will be permitted to travel in the same kennel (there are certain scenarios when they may be allowed). This is due to the restrictions on space and also to allow all animals equal access to water.

 

Where in the Aircraft will my Pet travel?

All Pets will be placed in the hold at the rear of the plane. This is a heated area underneath the cabin. The temperature and pressure will be the same as in the cabin. Pets will be manifested on the flight therefore the Captain will know how many animals are on board.

 

Should my Pet be fed prior to the flight?

It is recommended that you don’t feed your pet prior to the flight. If you feel you have to please only give them minimal food. All Pets will be offered water prior to loading.

 

Who looks after my Pet in transit?

Prior to loading your Pet will be transferred to a warehouse and separated from other freight to keep them calm. Once your Pet is loaded onto the aircraft it will not be monitored since the hold is inaccessible. Your Pet will be loaded last and taken off first.

 

Should I sedate my pet?

NO!!! Sedation is not allowed

• The pet may wake up in the hold if not sedated properly for the duration of the trip, and that would be very stressful.

• Sedation dehydrates pets.

 

CUSTOMS PROCEDURES FOR ENTRY FROM NON EU COUNTRIES

 

OWNERS OF PETS TRANSFERRING RESIDENCY FROM NON EU COUNTRIES (INCLUDING STUDENTS)
  • Owners must apply for Transfer of Residency (ToR) relief in advance of arrival, the process is not complicated, owners must complete the form on the following link and then submit to HMRC  https://www.gov.uk/government/publications/application-for-transfer-of-residence-tor-relief-tor01  A reference number will then be issued by HMRC which will allow the pet to enter the UK without payment of VAT
  • If there is no ToR reference number available at the time of arrival in the UK Customs VAT will be payable, this can be reclaimed when the ToR reference has been issued.
OWNERS OF PETS WHO ARE UK RESIDENT RETURNING TO THE UK AFTER VISITING A NON EU COUNTRY – No VAT will be payable provided owners can:
  • Provide proof that the dog exited the UK with them – ie copy export AWB
  • Proof of UK residency is also required
 NON EU RESIDENTS VISITING THE UK WITH THEIR PETS:
  • Will require to pay Customs VAT on deposit
  • This can be reclaimed on proof of exit from the UK
ANY ANIMAL ENTERING THE UK WHICH HAS BEEN OWNED FOR LESS  THAN 6 MONTHS OR IS BEING PURCHASED IS LIABLE TO PAY CUSTOMS VAT.

Customs VAT is calculated as follows:

  • Value of animal
  • Cost of transport and arrival charges
  • Total x 20% gives you VAT valuation.