WE’VE BEEN A LEADING LOGISTICS PARTNER TO UK BUSINESS FOR OVER 30 YEARS

WE’VE BEEN A LEADING LOGISTICS PARTNER TO UK BUSINESS FOR OVER 30 YEARS

Exceptional, bespoke services with a truly global reach

OUR MISSION

Extrordinair are a leading freight forwarder based in the heart of Scotland. Trading for over 30 years and with a single mission

To go above and beyond for our clients, customers and staff

Whether that be in the movement of your pets, be which we’ll always endeavour to make as stress free as possible for you and your furry friend, or if you’re a leading business moving cargo; we’ll go above and beyond for your business. We understand the value in our staff too and if we can go above and beyond for them, we know they’ll go above and beyond for you.

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Renowned for Operational Excellence

Founded in 1988, Extrordinair is the only independent, Scottish Freight Forwarding and Customs Clearance Agent at Edinburgh Airport.

Based at Edinburgh Airport Cargo Village, with excellent road, air and sea interconnection, we are able to offer our clients an exceptional service, combining extensive buying power with logistics expertise, to give you a service you can rely on.

As international trade becomes increasingly more complex you need to work with an experienced team that has seen it all and can offer solutions to even the most complex business needs. With a reparation forged in working within niche markets; including live animals, pharmaceuticals and dangerous goods.

Our teams are used to working at the complex end of freight forwarding and we have transitioned our comprehensive expertise into all aspects of our business to ensure no matter what the commodity and what the business need, you receive a specialist service.

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A reputation you can trust

Extrordinair have been approved by APHA (Animal and Plant Health Agency), DEFRA and the EU Federal Veterinary Office to operate the first ever privately owned Border Inspection Post. Our work with Live Animals is second to none and we offer a caring and dedicated service to ensure your pets are happy and cared for throughout their journey.

We’re also an approved member of BIFA (The British International Freight Association) and IATA (International Air Transport Association), meaning we can work with a variety of airlines to offer your business the best supply chain solutions. In addition we are fully AEO (Authorised Economic Operator) as awarded by HM Revenue and Customs as we are fully Customs Compliant and a Listed Agent with the Department for Transport / Civil Aviation Authority. Which gives you a reputation you can be trust and be confident in.

A value driven business

At the heart of everything we do is a set of core values that define how we work and who we are. It’s in our DNA – it’s the Extrordinair way.

Professionalism...

in our dedication to see a job through to its conclusion, the commitment to providing a level of service that goes beyond the norm.

Professional to us doesn’t just mean wearing a tie to work. It means treating our clients and peers with respect. It means coming into work every day and ensuring we give our all to the maximum benefit of our clients and our colleagues.

Honesty...

in our dealings with our customers, with each other, with whoever our work brings us into contact with

We understand when moving product around the world, there can be complications and difficulties that may need navigating, our teams will always be honest with you and give you the hard truth about the potential pitfalls and the impacts, but most importantly how you can manage them and navigate them.

Flexibility...

in our ability to see the worth in going that extra mile, a willingness to go out of our way to meet the needs of our customer

We know your business isn’t ‘9-5’ and neither is ours. International trade requires teams that are flexible enough to meet the demands of your supply chain, whether that be supporting your business on critical projects out of hours, or offering flexible solutions that can help save your business time and money. Our team will also go the extra mile to help you.

Responsibility...

in our approach to each job, we take responsibility for our actions and ensuring your consignments are where they need to be, when they need to be

We’re an extension of your business and we have a responsibility to ensure we’re working to the same standards as you, operating with the right level of care and attention to ensure you have peace of mind when your products are moving around the world

Character...

in our level of individual, personal and friendly service that has customers asking for us by name. Remembering that a smile can be heard down the phone

Our teams are built on personality and it’s important to us, that you work with a team that not only gets the job done, but you also enjoy working with.

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Treat our customer’s businesses as our own

Over almost three decades of providing multimodal freight, warehousing and supply chain management, we came to see that rigid, template services just don’t work.

The challenges of moving products worldwide calls for a different, specialised solution for every customer.

And the only way to create that solution is to treat our customers' businesses as our own. That means developing personal relationships based on trust, to give you agile freight support. It means understanding your business and building a picture of your operation, to tailor our end-to-end service.

We are justifiably proud of our reputation and our extensive and varied client base covering the whole spectrum of Scottish trade and industry. Let us turn our knowledge and expertise into something that can help grow your business.

Accreditations